Shipping policy

1 oct. 2026

Carrier and destinations

To offer you the fastest and most secure service, all our parcels are shipped with DHL Express, with tracking and, where available, delivery against an adult signature.

We ship to most countries worldwide, subject to DHL's service coverage, import regulations and any restrictions imposed by the carrier or local authorities. If your destination is not available at checkout, please contact us at contact@lebaralunettes-shop.com.

DHL Express cannot deliver to P.O. boxes or parcel lockers. Please provide a full street address where someone can sign for the parcel.

Delivery costs

Delivery costs are calculated in real time at checkout using DHL Express rates, based on your destination and on the weight and dimensions of your parcel. They include preparation, protective packaging and shipping. The exact amount is shown before you confirm your order and is added to the total of your order.

Delivery costs do not include import duties, taxes or customs fees charged by countries outside the European Union (see below).

Processing and delivery times

Dispatch. In-stock orders are carefully packed and dispatched within 1 to 2 working days after your payment has been received and validated. Orders are not dispatched on weekends or Belgian public holidays. As soon as your parcel leaves our boutique, you receive an email with your DHL Express tracking link.

Pre-orders. Pre-ordered items are dispatched as soon as they arrive at our boutique. The delivery date shown is an estimate provided by the brand; feel free to contact us for an update.

Delivery times. Delivery times shown at checkout are DHL Express estimates and are provided for guidance only. They may be affected by circumstances beyond our control, such as weather conditions, public holidays, strikes, transport disruptions or customs procedures. Your rights in case of a significant delay are set out in Article 5.2 of our Terms & Conditions of Sale.

Delivery and signature

Delivery address. Please make sure your delivery address and phone number are complete and accurate. Any additional costs caused by an incorrect or incomplete address, such as re-delivery or return to sender, are at your expense.

Signature. Where available, an adult signature is required on delivery. If no one is available, DHL will usually leave a notice and attempt delivery again or hold the parcel for collection.

Changing delivery options. If you choose to change the delivery conditions directly with DHL, for example through DHL On Demand Delivery by asking to leave the parcel in a safe place, with a neighbour, or without signature, you take full responsibility for the parcel from the moment it is delivered as you instructed. We cannot be held responsible for any loss or theft occurring after such a delivery.

Damaged or lost parcels

Every item is packed in protective packaging adapted to its size and value. For eligible orders, we take out DHL Shipment Value Protection covering the declared value, subject to DHL's terms and claims procedures.

• Damaged parcel: if your parcel arrives visibly damaged, tampered with or open, accept it only after asking the courier to note the damage, or refuse it. Take photos of the packaging immediately.
• Lost, stolen or damaged order: contact us within 48 hours of the expected or recorded delivery, so that we can open an investigation with DHL in time. We will guide you through the process.

These steps help us handle your claim quickly; they do not limit your statutory rights.

Customs and taxes outside the European Union

Orders shipped within the EU include VAT and are not subject to any further duties or taxes on delivery.

Orders shipped outside the EU are invoiced without VAT. On arrival, they may be subject to import duties, taxes and customs clearance fees set by the destination country. As the recipient, you are the importer and are responsible for these charges, which are usually collected by DHL before or on delivery. We have no control over them and cannot predict their amount or any delays caused by customs procedures. We recommend checking with your local customs authority before ordering.

If you refuse a parcel, do not pay the import charges or do not collect it, it will be returned to us. Once it is back in our possession, we will refund the price of the item, minus the return shipping costs, customs and clearance fees and any other charges invoiced to us for the failed delivery and the return.

Returns and questions

For returns and refunds, please see our Return & Refund Policy. For any question before or after your purchase, contact us at contact@lebaralunettes-shop.com or +32 4 234 03 83.