Frequently Asked Questions

FIND QUICK ANSWERS TO YOUR QUESTIONS IN OUR COMPREHENSIVE FAQ SECTION.

On Line product availability

Our online catalog reflects our live inventory, available while stocks last. Because we specialise in rare, limited-edition, and micro-series luxury eyewear, quantities are strictly limited.

As our collection is available simultaneously in our Liège boutique, online stock is updated continuously but remains indicative.

  • In-Stock Items: If you have your heart set on a specific frame, you are welcome to contact us at contact@lebaralunettes-shop.com to verify its real-time availability or place a temporary hold.
  • Pre-Orders: Placing a pre-order secures your priority allocation for upcoming or rare pieces. Your order will be dispatched immediately upon arrival at our boutique. Feel free to contact us for an estimated arrival and delivery timeframe.

Prices & Payment

Prices displayed on our e-shop automatically adjust based on your selected delivery destination:

  • Orders within the European Union (EU): All prices include the applicable Value Added Tax (VAT). No additional customs duties or taxes will apply upon delivery.
  • Orders outside the European Union (Non-EU): Prices are displayed exclusive of VAT (tax-free). However, please note that your shipment may be subject to local import duties, sales taxes, or customs clearance fees determined by the destination country. These charges are the recipient's responsibility and are typically collected by DHL Express prior to or upon delivery.

Shipping costs are not included in the displayed product price and are added during the checkout process. The total price payable, including any applicable VAT and shipping fees, will be clearly displayed before you confirm your order. Customs duties, import taxes, and local fees imposed by destination countries outside the European Union are not included in the checkout total.

At checkout, your order will be processed in the currency corresponding to your selected
destination.

Your payment is processed through Shopify Payments, Shopify's secure payment platform. Your full card details, including your card number, expiry date, and security code, are not accessible to Le Bar à Lunettes and are processed securely by the payment provider. Full payment is required at the time your order is placed.

To make your checkout as convenient as possible, we accept a wide range of international and local payment methods, including:

  • Credit & Debit Cards: Visa, Mastercard, American Express and Maestro
  • Digital Wallets: Apple Pay, Google Pay and Shop Pay
  • Local Payment Methods: Bancontact, Blik, MobilePay and TWINT

Available payment methods may vary depending on your country, currency, device, and other eligibility criteria. The payment options available to you will be displayed at checkout. All payments are subject to the security checks and authentication procedures applied by the
relevant payment provider.

Shipping & Delivery

To provide a fast and secure delivery service, all our parcels are shipped with DHL Express and, where available, require an adult signature upon delivery.

We ship to most countries worldwide, subject to destination availability, applicable import regulations and any restrictions imposed by the carrier or local authorities.

We contribute towards shipping costs. The applicable shipping fee, including preparation, packaging and shipping costs, is automatically calculated and displayed at checkout based on the destination, package dimensions and weight.

Your luxury eyewear will be carefully packed in appropriate protective packaging and normally dispatched within 24 to 48 hours (1 to 2 working days) after your payment has been successfully received and validated.

Once your order has been shipped, we will provide you with a DHL Express tracking link so that you can follow the progress of your delivery.

Please note that the delivery times indicated on our website and at checkout are estimates only and are provided for guidance. They are not guaranteed delivery dates, unless a specific delivery date has been expressly agreed in writing. Once an order has been dispatched, delivery is handled by DHL Express. Delivery times may be affected by circumstances beyond our reasonable control, including, but not limited to, severe weather conditions, public holidays, strikes, transport disruptions, customs procedures, governmental measures, war, civil unrest or other unforeseen events.

A delay resulting from such circumstances does not, in itself, entitle the customer to a refund, compensation, cancellation of the order or any other remedy solely because the estimated delivery time has not been met. We will not accept claims for compensation based solely on a difference between the estimated delivery time and the actual delivery time where the delay results from circumstances beyond our reasonable control.

We take every precaution to ensure your luxury frames arrive safely. All our international shipments are processed via DHL Express and require a signature upon delivery.

  • Shipment Protection: For eligible orders, we secure DHL Shipment Value Protection covering the declared value of the item(s). Any coverage is subject to DHL's standard terms, conditions, and claims procedures, and does not constitute an unconditional guarantee for
    all circumstances.
  • Delivery Address & Signature: Please ensure your delivery address is complete and accurate. Because a signature is required, if you choose to alter delivery preferences directly with DHL (e.g., requesting "leave in a safe place" or "signature release" via DHL Delivery On
    Demand), you assume full responsibility for any loss or theft occurring after delivery.
  • Damaged Packages: If your package arrives visibly damaged, tampered with, or open, please accept it only after asking the courier to note the damage, or refuse the delivery altogether. Take photos of the packaging immediately.
  • How to File a Claim: If you suspect your order is lost, stolen, or damaged, contact us within 48 hours of expected or recorded delivery. We will initiate a formal investigation with DHL and guide you through the process.

Nothing in this section limits or excludes any mandatory statutory rights you hold as a consumer under applicable European or local legislation.

Orders shipped outside the European Union may be subject to import duties, taxes, customs fees, or other charges upon arrival in the destination country.

These charges are determined by the customs authorities of the destination country and are not included in the purchase price or at checkout. Any applicable duties, taxes, or customs clearance fees are the responsibility of the recipient.

Le Bar à Lunettes has no control over these charges and cannot determine or predict their amount. Customs procedures may also result in additional delays that are beyond our control.

Before placing an international order, we recommend checking with your local customs authorities to understand the applicable import duties, taxes, and clearance requirements in your country.

Please note that customs duties and taxes are separate from shipping costs and are not refundable by Le Bar à Lunettes where they have been charged by the destination country.

Returns & Refunds

For eligible online purchases, you have 14 days from the date of delivery to request a return by contacting us at contact@lebaralunettes-shop.com.

Once your return request is approved, you must ship or hand-deliver the item back to us within 14 calendar days of the approval date. Proof of shipment (or tracking information) must be provided within this period.

All returned items must be unused, unworn, unadjusted and in pristine condition, with the frame, lenses, case, cleaning cloth, cards, certificates and original packaging complete and undamaged.

For full details regarding your return and withdrawal rights, please refer to our Terms & Conditions.

All costs associated with returning an order are the responsibility of the customer.
For returns shipped from within the European Union, this includes the return shipping costs.

For returns shipped from outside the European Union, the customer is also responsible for any customs duties, import taxes, customs clearance fees, or other charges that may arise when the
returned parcel is re-imported into the European Union.

Where applicable, the cost of the return label and any customs or clearance charges incurred by Le Bar à Lunettes will be deducted from the amount refunded.

Please ensure that any required customs documentation is completed correctly when sending your return. Le Bar à Lunettes cannot be held responsible for additional charges resulting from incorrect, incomplete, or missing customs information.

Once the returned item has been received and inspected, we will process the refund in
accordance with the applicable statutory requirements.

Refunds will normally be made using the same payment method used for the original purchase. An alternative refund method may only be used where expressly agreed with the customer and where this does not result in any additional cost to the customer.

Any applicable deductions relating to return shipping, customs duties, import taxes, or customs clearance charges will be handled in accordance with our return policy and applicable law.

Nothing in this section limits, excludes, or affects any mandatory statutory rights you may have as a consumer under applicable European or local legislation.

Special Focus: Jacques Marie Mage (JMM)

Le Bar à Lunettes is proud to be an official preferred partner of Jacques Marie Mage. This close, privileged relationship with the iconic Los Angeles brand allows us to offer you an unparalleled JMM experience, both in our Liège boutique and online.

The Largest Selection: Explore one of the most extensive collections of JMM frames (optical and sunglasses) available. We continuously maintain an active stock of over 400 different model and color combinations.

Rare & Ultra-Limited Editions: Enjoy exclusive access to highly coveted, hard-to-find releases, Last Frontier pieces, and micro-series usually reserved for JMM galleries and a select circle of
specialized global stockists.

Expert JMM Guidance: Our team possesses in-depth knowledge of the brand’s history, rare craftsmanship, signature materials (such as their custom 10mm Japanese cellulose acetate), and precise fitting techniques to help you discover the perfect collectible piece tailored to your face
and personality.

Authenticity, Care & Warranty

Absolutely. Le Bar à Lunettes is an authorized partner for every brand we carry, ordering directly from the designers and official ateliers. Every pair of sunglasses and optical frames is 100% authentic and arrives in pristine condition with its original branded packaging, case, cleaning cloth, and official certificate of authenticity or documentation.

In accordance with Belgian and European consumer protection law, all your purchases benefit from a 2-year legal warranty covering manufacturing and material defects from the date of delivery.

Please note: The legal warranty covers manufacturing defects (such as faulty hinges or coating issues not caused by wear) but does not cover normal wear and tear, accidental damage, improper care, or unauthorized modifications (such as third-party lens fittings).

To preserve the beauty, finish, and structural integrity of your frame, we recommend following these care guidelines:

  • Daily Cleaning: Clean your lenses exclusively using a specialized lens cleaning spray (such as Alpagota or Zeiss) and the microfiber cloth provided. Avoid dry-wiping your lenses when dust is present to prevent micro-scratches.
  • What to Avoid: Never use water, paper towels, tissues, clothing, or household detergents (like dish soap or window cleaner). These can strip antireflective coatings and dry out premium acetate. Additionally, keep your frames away from extreme heat sources, such as car dashboards exposed to direct sunlight.
  • Protect From Heat & Temperature Spikes: Never expose your luxury eyewear to extreme heat or sudden temperature fluctuations. Avoid leaving your frames on a car dashboard in full sunlight, near heat sources, or inside saunas and steam rooms. Heat can permanently warp high-grade acetate, alter the custom frame alignment, and cause anti-reflective lens coatings to crack or craze.
  • Storage & Handling: Always store your frames in their original protective case when not in use. Use both hands to put on and take off your glasses to preserve their original shape and precise
    fit over time.

We offer a curated selection of premium lens cleaners and dedicated care kits on our e-shop to help keep your eyewear in pristine condition.

Orders & Lenses Personalisation

All our sunglasses are delivered with the original, factory-fitted lenses provided by each brand, as detailed on the respective product page. However, at Le Bar à Lunettes, we also offer custom lens personalization to create a truly one-of-a-kind piece. Through our partnership with ZEISS, we can craft sun lenses in a vast palette of custom tints, subtle gradients, and specialized coatings to suit your personal style. Achieving the perfect aesthetic harmony between a luxury frame and a custom lens tint requires a refined eye. If you wish to customize your pair, please contact us at contact@lebaralunettes-shop.com and our team will gladly assist you in choosing the ideal shade to elevate your frame.

To guarantee the absolute precision of your vision, we do not directly sell prescription lenses on our e-shop. However, you can order any of our luxury frames online and visit us at our boutique in Liège or consult your local optician to have custom prescription lenses fitted.

Don’t hesitate to contact us to inquire about the feasibility of having your ZEISS lenses directly adapted by us to your vision based on a detailed prescription from your ophthalmologist.

Personal data protection

At Le Bar à Lunettes, we handle your personal information with the utmost care and strictly in accordance with the European General Data Protection Regulation (GDPR). Any personal data collected during your browsing or checkout process is exclusively used to process your order, ensure secure payment, and guarantee the seamless delivery of your products via our trusted
logistics partners, such as DHL Express.

We never sell, rent, or trade your personal information to third parties for marketing purposes. You retain full control over your personal data at any time, including the right to access, rectify, request the deletion of, or restrict the processing of your information by contacting us at contact@lebaralunettes-shop.com.