Refund policy

1 oct. 2026

At a glance

You can change your mind within 14 days of receiving your order, wherever you live. The same rules apply to every customer, in Belgium, in the European Union and worldwide.

Step

Deadline

1. Tell us you wish to withdraw

Within 14 days of receiving the item

2. Send the item back

Within 14 days of telling us

3. We refund you

Within 14 days of receiving your notice, once we have received the item or proof of shipment

To start a return, simply email us at contact@lebaralunettes-shop.com. You do not need our approval and you do not need to give a reason.

1. Your right of withdrawal

If you buy as a consumer, you may withdraw from your purchase without giving any reason within 14 days from the day you, or a person you designate, take physical possession of the item. If your order is delivered in several parcels, the period runs from receipt of the last parcel. For a pre-order, it runs from the day the item is delivered to you. This right is reserved for consumers: purchases made for professional purposes, in particular by opticians, retailers or resellers, are not covered.

To exercise this right, send us a clear statement of your decision before the 14-day period ends by email to contact@lebaralunettes-shop.com

You may use the model withdrawal form at the end of this page, but this is not mandatory. Please include your order number. We will confirm receipt of your withdrawal by email without delay.

2. Exceptions

The right of withdrawal does not apply to items made to your specifications or clearly personalised, in particular:

  • sunglasses fitted with custom-tinted or custom-coated lenses made at your request;
  • frames fitted with prescription lenses made to your prescription.

We will remind you of this before confirming any personalised order. Frames bought with their original factory lenses, as described on the product page, remain fully covered by the right of withdrawal.

3. Sending the items back

Please send the item back to us without undue delay and at the latest 14 days after telling us of your withdrawal. The deadline is met if you ship the item before the 14 days expire. You can also bring it to our boutique in Liège.

Return address: LE BAR A LUNETTES SRL, Rue du Mouton-Blanc 15, 4000 Liège, Belgium.

Condition of the item. You may handle and try on your eyewear only as you would in a shop, to check its style, characteristics and fit. Please return it unworn, unadjusted and complete, with its case, cleaning cloth, cards, certificate of authenticity, protective films and labels, in its original undamaged packaging.

Every item is inspected on arrival. If it has been handled beyond what is necessary, we will deduct from your refund the corresponding loss in value, which may amount to the full price where the item can no longer be sold as new. This applies in particular if the item:

  • has been worn outdoors or shows marks of use, scratches, smudges or cosmetic or skin residue;
  • has been adjusted, fitted with other lenses or modified by you or a third party;
  • is returned without its certificate of authenticity, cards, case, accessories or original packaging, or with any of these damaged.

Authenticity check. We record the serial number and identifying details of every item before shipment. If the returned item does not match the one we sent, no refund will be made, the item will be sent back to you at your expense, and we reserve the right to take legal action.

Return costs. The direct cost of returning the item is at your expense. We recommend a tracked and insured shipment for the full value of the item, as you are responsible for the parcel until it reaches us. We strongly recommend using our prepaid DHL Express return label, which includes tracking, insurance for the full value of the item and the correct customs documents; its cost will be deducted from your refund. You remain free to return the item by your own means, but we cannot refund an item that never reaches us, or that arrives damaged because of inadequate packaging. Please keep your proof of shipment and tracking number.

Returns from outside the European Union. Please mark the parcel as "Returned goods – return to original seller" and attach a copy of your invoice. When a parcel re-enters the EU, customs clearance fees are charged to us even for correctly declared returned goods. These fees, currently at least €54.45 per parcel and subject to change by the carrier, are at your expense and will be deducted from your refund, together with any import duties or taxes charged on the return and any additional charges caused by incomplete or incorrect customs documents. Import duties and taxes you paid in your own country on delivery are collected by your local authorities, not by us; we cannot refund them, but you may be able to reclaim them from your customs authority.

4. Your refund

We refund all payments received for the returned items. If you return only part of an order, delivery costs are refunded only if the whole order is returned.

We refund you within 14 days of the day we receive your withdrawal notice. We may wait until we have received the item, or until you have sent us proof of shipment, whichever comes first.

The refund is made with the same payment method you used for your purchase, unless you expressly agree otherwise, and at no extra cost to you. For customers in the European Union, we prefer to refund by bank transfer: if you agree, simply send us your IBAN with your withdrawal notice. Refunds are made in the currency of your original payment. Depending on your bank, the amount may take a few additional days to appear on your account.

The only amounts we may deduct are:

  • the cost of a return label we provided at your request;
  • customs charges caused by incorrect return documents, as described in section 3;
  • a reduction for any loss in value of the item, as described in section 3.

5. Defective or incorrect items

This section is separate from your right of withdrawal. If your item arrives damaged, does not match your order, or shows a manufacturing defect, contact us at contact@lebaralunettes-shop.com with photos. For parcels damaged or lost in transit, the following instructions apply, as also set out in our FAQ under "What happens if my parcel is lost or damaged?".

  • Delivery and signature: please make sure your delivery address is complete and accurate. If you change the delivery options directly with DHL (for example "leave in a safe place" or a signature release), you take full responsibility for any loss or theft after delivery.
  • Damaged parcel: if the parcel arrives visibly damaged, tampered with or open, accept it only after asking the courier to note the damage, or refuse it. Take photos of the packaging immediately.
  • Lost, stolen or damaged order: contact us within 48 hours of the expected or recorded delivery, so that we can open an investigation with DHL in time. We will guide you through the process.

These steps help us handle your claim quickly; they do not limit your statutory rights.

All our products are covered by the 2-year legal guarantee of conformity from the date of delivery, in accordance with Belgian and European consumer law. In that case, we will repair or replace the item, or, where this is not possible, provide another remedy available under the law. The guarantee does not cover normal wear and tear, accidental damage, improper care or modifications made by third parties.

Nothing in this policy limits your statutory rights as a consumer.

6. Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: LE BAR A LUNETTES SRL, Rue du Mouton-Blanc 15, 4000 Liège, Belgium – contact@lebaralunettes-shop.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

  • Order number:
  • Ordered on (*) / received on (*):
  • Name of consumer(s):
  • Address of consumer(s):
  • Signature of consumer(s) (only if this form is sent on paper):
  • Date:

(*) Delete as appropriate.